Return Policy

We want you to be fully satisfied with your purchase from Wolfbarco. At Wolfbarco, we stand behind the quality of our products. If you experience a manufacturing defect or receive an incorrect item, we are here to make it right.

30-Day Limited Return – Manufacturing Defects Only

Returns are accepted within 30 days of purchase only in cases of:

Manufacturing defects
Product performance issues caused by material defects
Incorrect item shipped

Returns are not accepted for reasons such as:

Change of mind
Ordering the wrong size or specification
Incompatibility with printer not listed in our specifications
Improper storage, handling, or installation

Return Eligibility Requirements

To qualify for a return:

The issue must be reported within 30 days of delivery
Rolls must be unused (unless the defect is discovered during initial use)
Customers may be required to provide photos or samples showing the defect
Defective material may need to be returned for inspection

How to Request a Return

Please contact our Customer Service team at cs@wolfbarco.com

and provide:

Order number
Description of the issue
Photos or video (if applicable)
Printer model and settings used

Our technical team may assist with troubleshooting prior to approving a return, as many print issues are related to printer settings rather than ribbon defects.

Resolution

If a manufacturing defect is confirmed, we will:

Provide a prepaid return label (if return is required), and
Issue a replacement or refund at our discretion

Shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

The following are not eligible for return: